How do you link VoIP to Microsoft Teams?

Connecting VoIP to Microsoft Teams integrates business telephony with your collaboration platform, allowing employees to call external numbers directly from Teams. This article explores the three main methods-Microsoft Calling Plans, Direct Routing, and Operator Connect-with their advantages and disadvantages. You’ll learn what licenses are required, how to implement, and the challenges you’ll face such as bandwidth requirements and user adoption. Find out which solution fits your organization size, existing infrastructure and IT capacity for integrated communications that supports hybrid working.

What is AI governance, and why is it essential for customer service?

Without AI governance, you risk fines of up to €35M. Find out how to implement customer service AI responsibly.