With NICE RPA, you say goodbye to repetitive tasks such as processing customer data, declarations and standard reports.
Every organization has them: repetitive, manual and error-prone tasks. Think of processing customer data, declarations or standard reports. Slow, tedious and costly – especially when customer experience is important.
With Nice RPA, you say goodbye to these bottlenecks. Software robots perform these tasks faster and flawlessly, 24/7. But Nice offers more than just basic automation: the platform is built on performance, scalability and ease of use.
One of the biggest advantages of RPA? It works perfectly as a bridge between old and new systems. Many organizations still run on legacy applications – from mainframes to outdated ERP software – that are difficult to replace.
Nice RPA offers a smart solution: bots that work like humans do. They click, type, read and validate information on the screen, without the need for complex links. This is how you unlock outdated systems, without major migrations.
Pegamento reinforces this with AI solutions such as:
Together, we make even complex and unstructured processes automatable.
Nice goes beyond standard RPA. A powerful example is NEVA (Nice Employee Virtual Attendant) – a smart desktop robot that supports employees in real time. Consider:
The result: more speed, fewer errors and a more pleasant work process.
Insight begins with process discovery
A successful RPA strategy starts with insight. That’s why we use automated process discovery. With tools such as process mining and desktop analytics, we provide razor-sharp mapping:
This creates a data-driven strategy with demonstrable returns.
We are more than a reseller. As a strategic partner, we help you from analysis to implementation. Our strength lies in:
With Nice as your platform and Pegamento as your guide, you create solutions that work – today and tomorrow.
What does this deliver? Our customers see:
You can see the difference in the workplace: employees enjoying their work again, IT departments getting breathing room, and management having a real-time grip on processes.
Wondering what RPA can do for your organization? Or would you like to see practical examples from your sector? At Pegamento we’d love to show you how RPA is more than a technical upgrade – it’s a strategic choice for a future-proof organization.
Deepen your knowledge with Pegamento’s white papers.
Hospitality is one of my deepest motivations.
Not surprisingly, of course, customer service is a common thread in my career. Aspects of hospitality is being able to connect, to facilitate but mainly to make someone feel genuinely welcome. My intuition is my greatest asset to be able to put myself in the shoes of a guest. A customer is my guest.
Fed by various senses, an image forms around the client. I listen to what is being said, watch facial expressions, taste the underlying tone and get a feel for the challenge to be addressed. An image literally forms on my retina. I have to be able to see it. If I can see it, I can create it.
In this, the trick is to pursue simplicity, give the client a warm feeling that the problem is understood, receive good advice, facilitated and carefully guided to the solution. Trust, connect and unburden.
The feeling when a guest arrives at your hotel after a long tiring journey, can sit in front of the fireplace, be handed a good glass of wine and stare carefree at the fire. My guest knows it will be okay.
This piece was written by Ernst Vegter, working as a Business Consultant at Pegamento.
How can I help you? That’s pretty much the first question I ask when talking to people who are curious about our services. In such a conversation, the use of senses is very important. Because not everyone is the same. One person thinks in images, while for another words are important or how something feels. For me, sight and hearing are the most beautiful senses, because both eyes and ears absorb information and can convey or process emotions.
Why hearing? Because listening is essential in contact. And it’s the key to unlocking valuable insights.
I developed this skill early on. As a child, I enjoyed radio plays on the radio, bringing the stories to life in my head.
Recognizing and automating patterns. Tasks we are constantly working on when implementing our robots at Pegamento. My 2 Drentsche Patrijshonden are hunting dogs and certainly not robots. The hunting instinct and intuition is basically in their genes. Continuing to offer new forms of training has taught them to recognize and act independently in hunting situations. Even “unsupervised,” even if I’m not around.
But when you try to teach a brain something, it also starts to see things you don’t expect. Dogs pick up on the slightest deviation in your voice or directions. To start recognizing that and correcting it again is perhaps the most complex challenge. But in our work, for the wonderful clients for whom we get to work, it often yields the most beautiful new insights!
This piece was written by Rob, founder of Pegamento and in charge of Marketing and R&D.
Feeling. That’s the best thing Pegamento stands for. Feeling for technology in the broadest sense of the word. Not only feeling for the exciting stuff like AI, but also for the basics of communication.
The very best part of my job is selling, listening, translating and thinking about what really matters. We bring the digital transformation with a great team!
The diversity of our team, how sharp we are, but especially the wonderful things we get to make makes me feel extremely good. Hence, I intuitively chose the sense of “feeling.
Feeling gives life and differentiation!