How do you make a business case for data sovereignty?

Data sovereignty is becoming increasingly important for Dutch companies, especially as dependence on U.S. technology increases. It involves much more than just data storage: it involves complete control over your digital assets, from location to processing. For organizations looking to make a strong business case, it is essential to clearly identify the financial impact.

A good business case combines the direct costs with the risks you avoid and the operational benefits you gain. That way, you can convince stakeholders of the need and value of digital independence.

What is data sovereignty and why is it important for Dutch companies?

Data sovereignty is an organization’s ability to maintain complete control over digital assets, infrastructure and data. It goes beyond ownership and includes the ability to manage digital assets independently, including control over data location, processing methods and compliance with local laws and regulations.

The concept rests on three pillars. The first pillar is security and compliance: by storing data within the Netherlands and controlling processing, organizations reduce the risk of unauthorized access and can better comply with Dutch privacy laws. Data breaches can result in significant fines under the AVG, up to 4 percent of global revenue.

The second pillar concerns operational resilience. Organizations with greater digital sovereignty are more resilient to disruptions in international supply chains, as was evident during the COVID-19 pandemic. They can respond faster to operational problems and better ensure business continuity.

The third pillar is economic and innovative value. Digital sovereignty stimulates local technology industries, creates jobs in the technology sector and enhances competitiveness. Organizations can develop unique digital solutions faster without depending on foreign technology.

What are the costs associated with implementing data sovereignty?

Data sovereignty implementation costs consist of infrastructure investment, migration, compliance and ongoing operational costs. These vary widely by organization, depending on current IT infrastructure and desired level of sovereignty.

Infrastructure costs include the purchase or lease of Dutch data centers, security solutions and redundant systems. For medium-sized organizations, this can mean several tons to several hundred thousand euros, depending on the setup chosen. Cloud solutions from Dutch providers can reduce these initial investments through pay-per-usemodels.

Migration costs are often the largest cost block. Transferring existing systems, data and applications requires specialized expertise and can mean temporary duplication of systems. Organizations should count on 10-30% of their annual IT budget for a full migration, spread over 12-24 months.

Compliance costs involve legal support, audits and certifications. ISO 27001 certification for information security is often a requirement, as are regular compliance audits. These costs are ongoing and can amount to several tens of thousands of euros annually.

How do you calculate the ROI of data sovereignty for your organization?

You calculate the ROI of data sovereignty by comparing the total implementation costs with the financial benefits over a 3-5 year period. Benefits include avoided fines, increased operational efficiency, cost savings on vendor management and improved competitiveness.

Start by quantifying avoided risks. AVG fines can be as high as 4% of global turnover. For an organization with €100 million in revenue, this means a potential fine of €4 million. Calculate the probability of a data breach and multiply it by the potential fine to quantify the risk avoided.

Operational benefits are often substantial. Dutch cloud solutions can lead to 20-40% faster response times due to geographic proximity. This translates into higher productivity and better customer satisfaction. Calculate the value of time savings for your employees and the impact on customer retention.

Don’t forget the cost savings on supplier management, either. Instead of managing multiple international suppliers, you can work with Dutch partners who offer everything under one roof. This saves management costs and significantly reduces the complexity of contract management.

What risks do you avoid through data sovereignty and how do you value them?

Data sovereignty helps you avoid four main risks: compliance penalties, operational disruptions, reputational damage and strategic dependency. Each risk has a measurable financial impact that you can quantify for your business case.

Compliance risks are the most directly measurable. Under the AVG, fines can be as high as 20 million euros or 4% of global annual sales. The invalidation of the EU-US Privacy Shield in 2020 forced thousands of companies to make costly adjustments to their data transfers. By choosing Dutch cloud partners, you avoid this risk entirely.

Operational disruptions due to international dependencies can be costly. During the COVID-19 pandemic, many organizations experienced problems with international suppliers. Calculate the cost of system outages per hour for your organization: this can quickly add up to thousands of dollars per hour for critical systems.

Reputational damage from data breaches is harder to quantify, but very real. Studies show that, on average, organizations lose 10-15% of their customers after a major data breach. For an organization with 10 million euros in annual sales, this could mean 1-1.5 million euros in lost revenue.

Strategic dependence on foreign suppliers creates vulnerability to geopolitical developments. The current tension between the U.S. and Europe over data access illustrates this risk. Dutch organizations working with local partners such as the Open Cloud Alliance, in which seven Dutch IT companies join forces, significantly reduce this risk.

How do you convince stakeholders of the need for data sovereignty?

Convince stakeholders by presenting data sovereignty as a strategic investment rather than a cost, with concrete financial arguments and clear risk mitigation. Focus on measurable benefits and avoided costs over a multi-year period.

Start by mapping current vulnerabilities. Show how many different international vendors you use, where your data resides and what compliance risks this poses. Make this concrete with examples of other organizations that have experienced problems.

Present data sovereignty as an economic opportunity. Money flowing to foreign tech companies continues to circulate within the Dutch economy. This is not a cost, but an investment that stimulates local expertise and innovation. The Dutch government increasingly recognizes this, as evidenced by the Consumer and Market Authority’s positive response to Dutch cloud collaborations.

Use concrete numbers and scenarios. Calculate the cost of a potential data breach, the impact of system failure and the benefits of faster, local support. Demonstrate how Dutch partners such as those in the Open Cloud Alliance guarantee each other’s obligations, ensuring continuity.

How Pegamento helps implement data sovereignty

We help organizations realize data sovereignty with intelligent solutions that combine Dutch compliance and operational excellence. Our approach focuses on creating custom solutions with standard building blocks, without costly customization.

Our core benefits for data sovereignty:

  • Full compliance with Dutch laws and regulations through local data storage and processing
  • Integrated solutions under one roof: from AI-driven intelligence to contact center technologies
  • Collaboration with Dutch cloud partners such as Uniserver for sovereign cloud infrastructure
  • ISO 27001 certification for information security complemented by ISO 9001 and ISO 26000
  • Agentic AI assistants who not only follow instructions but also take independent initiative within Dutch legal frameworks

Want to know how data sovereignty can strengthen your organization? Contact us for a no-obligation discussion about the possibilities and business case for your specific situation.

Frequently Asked Questions

On average, how long does it take to fully implement data sovereignty?

Implementing data sovereignty typically takes 12-24 months, depending on the complexity of your current IT landscape and the desired level of sovereignty. Start with a phased approach: start with critical systems and data, then migrate other components incrementally. This minimizes business risk and spreads costs.

What are the most common mistakes when implementing data sovereignty?

The biggest mistake is underestimating migration costs and time, often because organizations don't have a complete inventory of their data and systems. A second common mistake is choosing the cheapest solution without considering compliance requirements. Always start with a thorough audit of your current IT infrastructure and involve legal expertise from the outset.

How do you deal with suppliers that cannot guarantee Dutch data sovereignty?

First, evaluate whether these suppliers are truly critical to your business operations and investigate Dutch alternatives. For essential international suppliers, you can require contractual safeguards, such as data processing agreements that comply with Dutch law. Also, consider hybrid solutions where sensitive data remains local and less critical processes can be performed internationally.

What specific Dutch laws and regulations should I take into account for data sovereignty?

In addition to the AVG, you should take into account the Dutch AVG Implementation Act, the Network and Information Systems Security Act (Wbni) for critical sectors, and sector-specific regulations such as the Financial Supervision Act for financial institutions. Make sure your Dutch cloud partner can demonstrate compliance for all relevant regulations in your sector.

How do you measure the success of your data sovereignty strategy after implementation?

Measure success by concrete KPIs: downtime reduction, compliance audit results, system response times, and vendor management cost savings. Conduct an annual risk assessment to verify that your vulnerabilities have actually been reduced. Also track internal user satisfaction and the speed with which new features can be rolled out.

What should I do if my current international cloud provider suddenly becomes unavailable?

Develop a contingency plan with Dutch backup partners before problems arise. Have regular backups of your data that can be accessed locally and document all critical processes. Build relationships with Dutch cloud providers such as those in the Open Cloud Alliance so you can switch quickly. A good data sovereignty strategy means that you are never completely dependent on one international party.

How do you convince management when the ROI of data sovereignty takes years to show?

Focus on the avoided costs and risks that are directly measurable, such as potential AVG fines and operational disruptions. Present quick wins such as improved response times and better customer service through local support. Use scenario analysis to show what one major data breach or compliance incident would cost versus investment costs. Also emphasize strategic value: data sovereignty as a competitive advantage and risk mitigation.

More blogs

Download the white paper here

Deepen your knowledge with Pegamento’s white papers.

Joost Schaap-Account manager Pegamento

Joost Schaap

Senoir Account Manager

When a customer contacts an organization because they have a complaint, it is crucial that the employee of the organization begin by listening carefully. What does this complaint mean for the customer and also for their own organization? How can this complaint be resolved? After listening carefully the employee needs the right information so that a solution can be offered.

This piece was written by Joost Schaap, working as an Account Manager at Pegamento.

Tim Treurniet-AI developer Pegamento

Tim Treurniet

Designer of Intelligent Systems

Real childhood heroes I never had. But in retrospect, I believe figures like Willie Carrot or Dexter’s lab may have had an influence on me. I get energy from actually making innovative and useful products myself. Nothing like seeing the effect of a project that automates a boring task, or makes a complex process suddenly accessible.

A nice bridge to my photograph is the physical aspect of my work. By working with image recognition, I am often very directly connected to the physical world and my work is more than just programming. For example, our image recognition software ensures safety on bridges, tracks players on a soccer field or uses your own smartphone to accurately measure yourself. This combination between physical and digital provides variety and extra challenge. For me, these are the main reasons for my interest and enthusiasm in what I do!

This piece was written by Tim Treurniet, employed Designer of intelligent systems at Pegamento.

Vera van der Plas-UI-UX designer

Vera van der Plas

UI/UX Designer

As a UX/UI designer, I deal daily with transforming complex data into user-friendly visualizations. All of this topped off with a digital lick of paint which should attract the visitor’s attention to take action.

One of the interesting aspects of this field I find the effects that small tweaks, both textual and visual, can have on conversion. The psychological impact that a simple background color of a CTA button has on our behavior is huge. After all, that color can determine whether or not you are going to buy that product.

What we see and how our brains process and interpret this information fascinates me. The possibilities of subconsciously pointing potential customers in your chosen direction are endless. I hope to apply my expertise more often within our solutions in the future.

This piece was written by Vera van der Plas, working as a UX/UI Designer at Pegamento.

Fouad Rahaoui-Finance Pegamento

Fouad Rahaoui

Financial Controller

A Financial Controller within a company should not only be an expert in Finance. You must also have knowledge of the latest IT developments. Because these are also moving very quickly in the world of Finance.

At Pegamento, I can learn all about the latest IT developments. Like the latest development in the field of Machine learning and deep learning.

Through these application areas, as Financial Controller, I can further automate the financial business processes within Pegamento and implement improvements for the automatic processing of financial data.

This piece was written by Fouad Rahaoui, working as a Financial Controller at Pegamento.

Ernst Vegter-Business consultant Pegamento

Ernst Vegter

Business Consultant

Hospitality is one of my deepest motivations.
Not surprisingly, of course, customer service is a common thread in my career. Aspects of hospitality is being able to connect, to facilitate but mainly to make someone feel genuinely welcome. My intuition is my greatest asset to be able to put myself in the shoes of a guest. A customer is my guest.

Fed by various senses, an image forms around the client. I listen to what is being said, watch facial expressions, taste the underlying tone and get a feel for the challenge to be addressed. An image literally forms on my retina. I have to be able to see it. If I can see it, I can create it.

In this, the trick is to pursue simplicity, give the client a warm feeling that the problem is understood, receive good advice, facilitated and carefully guided to the solution. Trust, connect and unburden.

The feeling when a guest arrives at your hotel after a long tiring journey, can sit in front of the fireplace, be handed a good glass of wine and stare carefree at the fire. My guest knows it will be okay.

This piece was written by Ernst Vegter, working as a Business Consultant at Pegamento.

Gunisch-AI developer Pegamento

Gunish Alag

AI Developer

A picture is worth a thousand words, is an expression most of us have heard. We see a lot of things around us on a daily basis and subconciously have the ability to recognize and understand them. This ability of humans to me seems bizarre.

As a computer vision developer at Pegamento that is what I do, break down complex problems and turn them into solutions using images by meticulously extracting useful data.
With the world moving forward and new technologies emerging, complicated problems which were difficult to solve a decade earlier suddenly seem possible and viable. The future is full of new challenges and I look forward to them.

This story is written by Gunish, working as an AI developer at Pegamento.

Ewold Jansen-Service engineer Pegamento

Ewold Jansen

Service & Support Engineer

Hearing the wishes a customer has or the problems a customer is facing is important in order to then be able to help them properly. In both cases, I help find the right solution.

When the customer comes to us with a desire, they don’t know what all the options are. In this I advise them to make the right choices. When problems arise, listening to them is important. For example, a problem arises from a wrong action. By communicating well in this, many problems can be solved quickly by explaining it well. Through poor communication, a small problem can become very big.

This piece was written by Ewold Jansen, working as a Service & Support Engineer at Pegamento.

Andre Glasbergen-Scrum master Pegamento

Andre Glasbergen

Scrum Master

After completing my studies, I started working as a developer at a young Pegamento with a lot of ambition and enthusiasm. In the first years I learned all about process automation, now better known as RPA. I often had to rack my brains to convert the work instruction into a logical function, with not too many If-statements, so that the robot could perform the work.

I developed further and went to work as a consultant. Listening well to the customer and supporting in the pre-sales phase of projects. Executing projects and listening suited me very well. It was a small, but logical, step to now work as a Scrum Master and Project Manager. I have been supervising projects for a few years now. Such as RPA, Cloud applications and AI, according to the Human lead agile approach, We build this with a large team of specialists.

This piece was written by André Glasbergen, working as a Scrum Master at Pegamento.

Ensar Ari-IT engineer Pegamento

Ensar Ari

IT Engineer

Good communication between customer and organization is very important. As an organization, you naturally want to be easily accessible to your customers. Either via social media channels or via the old familiar telephone. Often organizations do not know exactly how they want their telephone line set up. That is why I like to help them think along and give them ideas. I believe there is a solution to every problem. But sometimes you just need someone who looks at the situation a little differently.

This piece was written by Ensar Ari, working as an IT Engineer at Pegamento.

Nini Heerings-Chief Happiness Officer Pegamento

Nini Heerings

Chief Happiness Officer

“You get to know someone better by playing for an hour than by talking for a year.”

This quote from Plato is totally hitting home for me. That’s why I like to connect people through play. Because while playing, you are totally on, all your senses at work.
In my great role as Chief Happiness Officer, I want to do that by connecting colleagues with each other and with the organization. In a creative and playful way that suits Pegamento.

When I’m not at work, I also enjoy connecting people. I do this by organizing The Playground, where adults play games you used to play in the schoolyard, gymnasium or neighborhood playground. The pure feeling of fun, total relaxation and no thoughts of anything but playing. That feeling is the goal.

This piece was written by Nini, working as Chief Happiness Officer at Pegamento.

Ger Koedam-Communication & Marketing Pegamento

Ger Koedam

Marketing & Communications

How can I help you? That’s pretty much the first question I ask when talking to people who are curious about our services. In such a conversation, the use of senses is very important. Because not everyone is the same. One person thinks in images, while for another words are important or how something feels. For me, sight and hearing are the most beautiful senses, because both eyes and ears absorb information and can convey or process emotions.

Why hearing? Because listening is essential in contact. And it’s the key to unlocking valuable insights.

I developed this skill early on. As a child, I enjoyed radio plays on the radio, bringing the stories to life in my head.

Pim Ritmijer-Software developer Pegamento

Pim Ritmeijer

Software Developer

Programming is more than just “code knocking. For me, listening to what the customer wants and visualizing that is an important part of software development.

Actively listening to a customer to understand the customer’s full story is crucial before building a solution. When you understand a customer’s story, you can think together about a solution that truly helps the customer.

Visualizing solutions is the next step for me. What will be the route we will climb to get to a solution? What challenges are we going to face to get to the top?

Like climbing, good preparation is valuable. Even though you can’t prepare for everything, preparation helps make the application fit the client’s needs as well as possible.

What a beautiful and fascinating profession programming is.

This piece was written by Pim Ritmeijer, working as a Software Developer at Pegamento.

Denise Verhoef-Software developer Pegamento

Denise Verhoef

Software Developer

Hearing is something you do a lot of as a programmer but also thinking, for example, when you are tasked with putting together a customer need. If the customer wants a function for his application, it is important that as a programmer you think carefully about which functions are functional and which functions are not. In this way, you will put together the most functional application possible and the customer will have a good end product. Turning needs into code into functionality is something I find interesting.

I am currently doing an internship at Pegamento and studying Software Developer. I get a lot of information that you have to process and apply. The nice thing about this is that you can learn new things but also that you can experience how it works in real business. I started this training last year and knew nothing about programming beforehand. Now I can find my own way with programming and I enjoy working with it. That you can get from a blank page to a functional application through code is cool!

This piece was written by Denise Verhoef, working as a Software Developer intern at Pegamento.

Remco Pabst-Business consultant Pegamento

Remco Pabst

Computer Vision & AI Lead

Using innovative software technology for people or business to make “things” easier and smarter is really a driving force. That’s why the connection between the senses appeals to me the most. Our brains connect the senses just like a business process connects people, systems (data) and logic. They register and trigger an action, exactly how it should be in an optimal workflow. Very cool what is already possible today when we add a lot of computational power to that as well.

Hearing also means a lot. Not because I like to listen to Jazz, Soul, Deep House or Focus-like music every day AND have to be able to listen well to interpret a wish or pain point, but more because not everyone can have all the senses at their disposal. Think of him or her with a visual impairment. The fact that in close cooperation we were able to apply AI, TTS/STT technology (which is still in development) for this often underserved group of people in today’s digital world and to improve the interaction and experience with it gives me a lot of energy and meaning to what I try to do with technology; create value.

This piece was written by Remco, working as a Business Consultant at Pegamento.

Thomas de Wolf-Vision Engineer Pegamento

Thomas de Wolf

R&D Director

Once when I had to choose which study I was going to do, I had a hard time making that choice. I was interested in engineering, but what I most wanted to do was just work with a team toward a common goal.

To this day, that is still what I love doing most. The technology has become image recognition and the team the computer vision department of Pegamento. So it’s logical that in terms of sense, I end up with “seeing. By using our image recognition solutions to see things in the real world, our entire team solves relevant problems for our customers. And because of the variation in customers, the places where our solutions end up are never the same. For example, one moment I am in the control room of a bridge and the next day I am on a production line for sandwiches or between the fences of a TBS clinic.

This piece was written by Thomas de Wolf, working as a Computer Vision & AI Lead at Pegamento.

Rob Roode-Research Development

Rob Roode

Research & Development

Recognizing and automating patterns. Tasks we are constantly working on when implementing our robots at Pegamento. My 2 Drentsche Patrijshonden are hunting dogs and certainly not robots. The hunting instinct and intuition is basically in their genes. Continuing to offer new forms of training has taught them to recognize and act independently in hunting situations. Even “unsupervised,” even if I’m not around.

But when you try to teach a brain something, it also starts to see things you don’t expect. Dogs pick up on the slightest deviation in your voice or directions. To start recognizing that and correcting it again is perhaps the most complex challenge. But in our work, for the wonderful clients for whom we get to work, it often yields the most beautiful new insights!

This piece was written by Rob, founder of Pegamento and in charge of Marketing and R&D.

Serge Poppes-CEO Pegamento

Serge Poppes

CEO

Feeling. That’s the best thing Pegamento stands for. Feeling for technology in the broadest sense of the word. Not only feeling for the exciting stuff like AI, but also for the basics of communication.

The very best part of my job is selling, listening, translating and thinking about what really matters. We bring the digital transformation with a great team!
The diversity of our team, how sharp we are, but especially the wonderful things we get to make makes me feel extremely good. Hence, I intuitively chose the sense of “feeling.

Feeling gives life and differentiation!