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Wanted: Solution Developer with measurable impact from day one

Looking for new employee - vacancy

At Pegamento, we don’t build technology for technology’s sake. We deliver solutions that deliver tangible resultsfor customers like KvK, Achmea and TransLink – millions of users experience our software in practice every day. Think shorter waiting times, higher customer satisfaction and lower error margins. Therefore, we are not looking for “team players” or “enthusiastic developers,” […]

What is omnichannel personalization?

Omnichannel personalization is the delivery of consistent, customized customer experiences across all communication channels through the use of integrated customer data. It goes beyond multichannel by connecting all touchpoints into one seamless experience where customers never have to repeat their story. This approach ensures relevant, context-aware interactions regardless of whether customers call, chat, email or use social media. Omnichannel personalization combines all customer interactions into one cohesive, personalized experience where each touchpoint has full customer context and history. It differs from multichannel in that it not only provides multiple channels but also intelligently connects them through shared customer profiles and real-time […]

What CRM functions are essential for omnichannel?

Smartphone, laptop en bureautelefoon verbonden door één kabel op modern aluminium bureau, warm licht met zachte schaduwen.

An omnichannel CRM system integrates all customer interactions from phone, email, chat to social media into one central database. Essential features include real-time synchronization, shared contact history, intelligent automation and seamless integration capabilities. These features ensure that customers are consistently served regardless of communication channel, resulting in better customer experience and higher operational efficiency for modern businesses. Omnichannel CRM is an integrated system that brings together all customer interactions across different communication channels into one central database. The difference with multichannel is that omnichannel ensures seamless integration between channels, while multichannel manages each channel separately. The importance for modern businesses lies in the changing expectations […].

What app features best support omnichannel?

Smartphone, tablet en desktopmonitor op wit bureau tonen dezelfde interface met gesynchroniseerde melding in zilver- en ambertinten.

The best omnichannel app features include unified messaging, real-time synchronization across channels, integrated contact management and seamless cross-platform integration. These core features ensure that customers receive a consistent experience regardless of the communication channel they choose, while employees have access to full customer context and call history. An effective omnichannel app must have unified messaging that unifies all communication channels into one interface. This means that telephony, email, WhatsApp, live chat, social media and SMS work together seamlessly within one integrated system. Contact management is the backbone of any omnichannel solution. The app should maintain a complete customer profile with all interactions, preferences and historical data. This […]

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Ernst Vegter-Business consultant Pegamento

Ernst Vegter

Business Consultant

Linkedin

Hospitality is one of my deepest motivations.
Not surprisingly, of course, customer service is a common thread in my career. Aspects of hospitality is being able to connect, to facilitate but mainly to make someone feel genuinely welcome. My intuition is my greatest asset to be able to put myself in the shoes of a guest. A customer is my guest.

Fed by various senses, an image forms around the client. I listen to what is being said, watch facial expressions, taste the underlying tone and get a feel for the challenge to be addressed. An image literally forms on my retina. I have to be able to see it. If I can see it, I can create it.

In this, the trick is to pursue simplicity, give the client a warm feeling that the problem is understood, receive good advice, facilitated and carefully guided to the solution. Trust, connect and unburden.

The feeling when a guest arrives at your hotel after a long tiring journey, can sit in front of the fireplace, be handed a good glass of wine and stare carefree at the fire. My guest knows it will be okay.

This piece was written by Ernst Vegter, working as a Business Consultant at Pegamento.

Ger Koedam-Communication & Marketing Pegamento

Ger Koedam

Marketing & Communications

Linkedin

How can I help you? That’s pretty much the first question I ask when talking to people who are curious about our services. In such a conversation, the use of senses is very important. Because not everyone is the same. One person thinks in images, while for another words are important or how something feels. For me, sight and hearing are the most beautiful senses, because both eyes and ears absorb information and can convey or process emotions.

Why hearing? Because listening is essential in contact. And it’s the key to unlocking valuable insights.

I developed this skill early on. As a child, I enjoyed radio plays on the radio, bringing the stories to life in my head.

Rob Roode-Research Development

Rob Roode

Research & Development

Linkedin

Recognizing and automating patterns. Tasks we are constantly working on when implementing our robots at Pegamento. My 2 Drentsche Patrijshonden are hunting dogs and certainly not robots. The hunting instinct and intuition is basically in their genes. Continuing to offer new forms of training has taught them to recognize and act independently in hunting situations. Even “unsupervised,” even if I’m not around.

But when you try to teach a brain something, it also starts to see things you don’t expect. Dogs pick up on the slightest deviation in your voice or directions. To start recognizing that and correcting it again is perhaps the most complex challenge. But in our work, for the wonderful clients for whom we get to work, it often yields the most beautiful new insights!

This piece was written by Rob, founder of Pegamento and in charge of Marketing and R&D.

Serge Poppes-CEO Pegamento

Serge Poppes

CEO

Linkedin

Feeling. That’s the best thing Pegamento stands for. Feeling for technology in the broadest sense of the word. Not only feeling for the exciting stuff like AI, but also for the basics of communication.

The very best part of my job is selling, listening, translating and thinking about what really matters. We bring the digital transformation with a great team!
The diversity of our team, how sharp we are, but especially the wonderful things we get to make makes me feel extremely good. Hence, I intuitively chose the sense of “feeling.

Feeling gives life and differentiation!

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