On November 15, 2022, Pegamento proudly received Kiwa ISO 9001 certificate. With this, Pegamento demonstrates that its processes meet international quality standards and that it attaches great value to customer desire, quality and continuous improvements.
Over the past year, Pegamento has been reviewing its quality management systems and updating them where necessary to meet requirements. ”Our goal was to design our services in such a way that our processes improve and business opportunities are maximized with the customer in mind.” Explains Security Specialist Peter Dufrenne. ”For the certification, we didn’t have to do much. All our processes were already documented, so we already complied well with Kiwa’s guidelines. It now gives us more insight to further work on our quality of service.”
To take this further, Pegamento has set up a management system that works according to the “Plan-Act-Do-Check” principle. The goal is to go one step further in the quality objectives each time. This principle has already been set up for ISO 27001 information security and next year this will also be done for ISO 9001.
”This way we can measure whether quality is controlled throughout all processes, from sales to support. It gives us insight into where we can improve. Of course we were already doing that, but ISO 9001 gives the extra tools to further optimize our quality.”
An organization must first go through a thorough certification process before it can and may obtain certification. This took place at Pegamento last year. During the trajectory, an independent accredited certification body assessed the organization’s compliance with the ISO 9001 criteria. Peter Dufrenne took charge during the process. Together with all employees he went through the process and then proudly took the certificate in his hands.
