What are the most popular RPA tools in the Netherlands?

The most popular RPA tools in the Netherlands are Microsoft Power Automate, Automation Anywhere and various cloud-based platforms suitable for both SMB and enterprise organizations. Dutch companies are increasingly opting for integrated solutions that combine RPA with AI technologies. The choice depends on company size, budget, technical complexity and integration capabilities with existing systems.

What are the most used RPA platforms in dutch companies?

Dutch organizations primarily use Microsoft Power Automate, Automation Anywhere and various cloud-based RPA platforms. These tools are popular because they integrate well with existing Microsoft environments and are relatively user-friendly for Dutch companies.

Microsoft Power Automate tops the list because many Dutch companies already work with Microsoft Office 365 and Azure. The platform offers both simple workflow automation and advanced RPA functionalities. For organizations already investing in the Microsoft ecosystem, this is often the logical first choice.

Automation Anywhere is gaining ground among medium to large Dutch companies that need more advanced automation. The platform offers robust enterprise functionality and can handle complex processes that span multiple systems.

Cloud-based platforms are becoming increasingly popular because they are faster to implement and require less IT infrastructure. Dutch companies appreciate this because it lowers the threshold for RPA adoption and delivers faster results.

Which RPA tool best suits your company size?

For small businesses (10-50 employees), simple automation tools such as Microsoft Power Automate Desktop or Zapier are often sufficient. Medium-sized companies (50-250 employees) benefit from platforms with more enterprise functionality, while large organizations (250+ employees) need fully featured RPA suites.

Small Dutch businesses start best with tools that require little technical knowledge. Microsoft Power Automate Desktop is ideal because it is part of Windows and has no separate license fees for basic use. You can use it to automate simple tasks such as data entry between Excel and Web applications.

SMBs have more complex needs and are better off investing in platforms that support both attended and unattended bots. These organizations benefit from tools that can grow with their automation needs without having to replace the entire platform.

Enterprise organizations need full RPA suites with governance features, process mining capabilities and extensive integration capabilities. These companies can invest in dedicated RPA teams and have budget for more complex implementations that span multiple departments.

How much does RPA implementation cost and which tool offers the best value?

RPA implementation costs range from a few thousand dollars for simple automation to tens of thousands for enterprise solutions. The total cost of ownership includes license fees, implementation, training and maintenance. Dutch companies find the best value in platforms that deliver ROI quickly by eliminating manual processes.

For small implementations, you can expect costs between €2,000-€10,000 per year, including licenses and basic support. This usually covers 2-5 automated processes that directly impact daily operations.

Medium-sized implementations cost between €10,000-€50,000 per year and include multiple bots, employee training and more extensive support. This investment usually pays off within 6-12 months due to time savings and error reduction.

Enterprise implementations can cost $50,000+ per year but also offer the greatest savings. These organizations often automate dozens of processes and achieve cost reductions of up to 80% in automated workflows.

You get the best value by focusing on high-volume processes with clear rules. Think of invoice processing, customer onboarding or reporting tasks that now require a lot of manual work.

How do you choose the right RPA tool for your specific processes?

Start by identifying repetitive, rule-based processes that are time-consuming and error-prone. Then evaluate RPA tools for integration capabilities with your current systems, ease of use for your team and scalability for future expansion.

First, create an inventory of processes that are suitable for automation. The best candidates are tasks that you do several times a week, follow clear rules and require few human decisions. Consider data entry, report generation or simple approval workflows.

Consider what systems your RPA tool needs to be able to serve. If you’re working with legacy applications, you need a platform with strong desktop automation capabilities. For modern cloud applications, API integrations are often more efficient than screen-based automation.

Consider the technical skills of your team. Some platforms require programming knowledge, while others work with visual workflow designers that non-technical staff can also use.

Always test with a pilot project before making a major investment. Choose a simple but valuable process to automate and evaluate how well the platform performs in your specific environment.

Why are Dutch companies increasingly choosing integrated RPA solutions?

Dutch organizations are moving from standalone RPA tools to integrated automation solutions that combine RPA with AI, process mining and analytics. This approach offers more value as processes become more intelligent and can better anticipate exceptions and changing conditions.

Traditional RPA bots only follow instructions, but modern integrated solutions can make decisions independently and adapt to new situations. This means less maintenance and higher process reliability for Dutch companies.

We have seen this evolution from executive bots to self-thinking assistants for 15 years. Our Agentic AI approach goes beyond traditional RPA by creating agents that not only perform tasks, but also think, anticipate and adapt to context.

Dutch companies appreciate this integrated approach because they can purchase everything under one roof. Instead of managing different vendors for RPA, AI and process analytics, they get one point of contact for their complete automation journey.

The benefits of integrated solutions are clear: 24/7 accurate process execution, cost reduction of up to 80% in automated processes and employees who can focus on meaningful tasks. This is not costly customization, but a smart combination of proven modules that fit perfectly with Dutch business processes.

Through our AI-driven intelligence, Dutch organizations can rely on a reliable partner that meets the highest quality and security standards for process automation.

Frequently Asked Questions

How long does it take to get an RPA implementation fully operational?

A simple RPA implementation can be operational within 4-8 weeks, while more complex enterprise solutions take 3-6 months. The lead time depends on the complexity of your processes, the number of systems to be integrated and the availability of your team for training and testing. Always start with a pilot project to gain experience before you expand.

What happens if my existing software is updated - will RPA bots still work?

Software updates can indeed disrupt RPA bots, especially with screen-based automation. However, modern RPA platforms offer robust error handling and can often detect updates automatically. Choose platforms with API integrations whenever possible because they are less sensitive to interface changes. Also schedule regular maintenance for bot updates.

Can we implement RPA without a dedicated IT department?

Yes, many modern RPA tools are designed for business users without deep technical knowledge. Microsoft Power Automate Desktop and similar platforms offer drag-and-drop interfaces that non-technical staff can use. For more complex implementations, you can hire outside specialists for initial setup and then take over day-to-day management yourself.

Which processes are NOT suitable for RPA automation?

Avoid RPA for processes that require a lot of human judgment, change frequently, or rely on unstructured data such as handwritten documents. Processes with many exceptions or that require creative input are also less suitable. Focus instead on repetitive, rule-based tasks with clear inputs and outputs.

How do I measure the success of my RPA implementation?

Measure both quantitative metrics (time savings, error reduction, cost savings) and qualitative benefits (employee satisfaction, customer experience). Typical KPIs include: processing time per transaction, number of errors before/after automation, and ROI calculation. Set realistic goals upfront and monitor them monthly to demonstrate the value of your RPA investment.

What are the biggest pitfalls in RPA implementation that I should avoid?

Avoid these common mistakes: choosing too complex processes for your first project, insufficient stakeholder engagement, no change management plan, and underestimating maintenance costs. Start small with a clear successful process, invest in training your team, and ensure proper documentation of all automated workflows.

Can I combine RPA with existing workflow tools such as SharePoint or Teams?

Absolutely, modern RPA platforms integrate excellently with Microsoft 365 tools, SharePoint workflows and Teams. Microsoft Power Automate is an obvious choice here because it integrates seamlessly with the entire Microsoft ecosystem. For example, you can automatically process documents in SharePoint and send status updates through Teams, which greatly increases user acceptance.

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Joost Schaap-Account manager Pegamento

Joost Schaap

Senoir Account Manager

When a customer contacts an organization because they have a complaint, it is crucial that the employee of the organization begin by listening carefully. What does this complaint mean for the customer and also for their own organization? How can this complaint be resolved? After listening carefully the employee needs the right information so that a solution can be offered.

This piece was written by Joost Schaap, working as an Account Manager at Pegamento.

Tim Treurniet-AI developer Pegamento

Tim Treurniet

Designer of Intelligent Systems

Real childhood heroes I never had. But in retrospect, I believe figures like Willie Carrot or Dexter’s lab may have had an influence on me. I get energy from actually making innovative and useful products myself. Nothing like seeing the effect of a project that automates a boring task, or makes a complex process suddenly accessible.

A nice bridge to my photograph is the physical aspect of my work. By working with image recognition, I am often very directly connected to the physical world and my work is more than just programming. For example, our image recognition software ensures safety on bridges, tracks players on a soccer field or uses your own smartphone to accurately measure yourself. This combination between physical and digital provides variety and extra challenge. For me, these are the main reasons for my interest and enthusiasm in what I do!

This piece was written by Tim Treurniet, employed Designer of intelligent systems at Pegamento.

Vera van der Plas-UI-UX designer

Vera van der Plas

UI/UX Designer

As a UX/UI designer, I deal daily with transforming complex data into user-friendly visualizations. All of this topped off with a digital lick of paint which should attract the visitor’s attention to take action.

One of the interesting aspects of this field I find the effects that small tweaks, both textual and visual, can have on conversion. The psychological impact that a simple background color of a CTA button has on our behavior is huge. After all, that color can determine whether or not you are going to buy that product.

What we see and how our brains process and interpret this information fascinates me. The possibilities of subconsciously pointing potential customers in your chosen direction are endless. I hope to apply my expertise more often within our solutions in the future.

This piece was written by Vera van der Plas, working as a UX/UI Designer at Pegamento.

Fouad Rahaoui-Finance Pegamento

Fouad Rahaoui

Financial Controller

A Financial Controller within a company should not only be an expert in Finance. You must also have knowledge of the latest IT developments. Because these are also moving very quickly in the world of Finance.

At Pegamento, I can learn all about the latest IT developments. Like the latest development in the field of Machine learning and deep learning.

Through these application areas, as Financial Controller, I can further automate the financial business processes within Pegamento and implement improvements for the automatic processing of financial data.

This piece was written by Fouad Rahaoui, working as a Financial Controller at Pegamento.

Ernst Vegter-Business consultant Pegamento

Ernst Vegter

Business Consultant

Hospitality is one of my deepest motivations.
Not surprisingly, of course, customer service is a common thread in my career. Aspects of hospitality is being able to connect, to facilitate but mainly to make someone feel genuinely welcome. My intuition is my greatest asset to be able to put myself in the shoes of a guest. A customer is my guest.

Fed by various senses, an image forms around the client. I listen to what is being said, watch facial expressions, taste the underlying tone and get a feel for the challenge to be addressed. An image literally forms on my retina. I have to be able to see it. If I can see it, I can create it.

In this, the trick is to pursue simplicity, give the client a warm feeling that the problem is understood, receive good advice, facilitated and carefully guided to the solution. Trust, connect and unburden.

The feeling when a guest arrives at your hotel after a long tiring journey, can sit in front of the fireplace, be handed a good glass of wine and stare carefree at the fire. My guest knows it will be okay.

This piece was written by Ernst Vegter, working as a Business Consultant at Pegamento.

Gunisch-AI developer Pegamento

Gunish Alag

AI Developer

A picture is worth a thousand words, is an expression most of us have heard. We see a lot of things around us on a daily basis and subconciously have the ability to recognize and understand them. This ability of humans to me seems bizarre.

As a computer vision developer at Pegamento that is what I do, break down complex problems and turn them into solutions using images by meticulously extracting useful data.
With the world moving forward and new technologies emerging, complicated problems which were difficult to solve a decade earlier suddenly seem possible and viable. The future is full of new challenges and I look forward to them.

This story is written by Gunish, working as an AI developer at Pegamento.

Ewold Jansen-Service engineer Pegamento

Ewold Jansen

Service & Support Engineer

Hearing the wishes a customer has or the problems a customer is facing is important in order to then be able to help them properly. In both cases, I help find the right solution.

When the customer comes to us with a desire, they don’t know what all the options are. In this I advise them to make the right choices. When problems arise, listening to them is important. For example, a problem arises from a wrong action. By communicating well in this, many problems can be solved quickly by explaining it well. Through poor communication, a small problem can become very big.

This piece was written by Ewold Jansen, working as a Service & Support Engineer at Pegamento.

Andre Glasbergen-Scrum master Pegamento

Andre Glasbergen

Scrum Master

After completing my studies, I started working as a developer at a young Pegamento with a lot of ambition and enthusiasm. In the first years I learned all about process automation, now better known as RPA. I often had to rack my brains to convert the work instruction into a logical function, with not too many If-statements, so that the robot could perform the work.

I developed further and went to work as a consultant. Listening well to the customer and supporting in the pre-sales phase of projects. Executing projects and listening suited me very well. It was a small, but logical, step to now work as a Scrum Master and Project Manager. I have been supervising projects for a few years now. Such as RPA, Cloud applications and AI, according to the Human lead agile approach, We build this with a large team of specialists.

This piece was written by André Glasbergen, working as a Scrum Master at Pegamento.

Ensar Ari-IT engineer Pegamento

Ensar Ari

IT Engineer

Good communication between customer and organization is very important. As an organization, you naturally want to be easily accessible to your customers. Either via social media channels or via the old familiar telephone. Often organizations do not know exactly how they want their telephone line set up. That is why I like to help them think along and give them ideas. I believe there is a solution to every problem. But sometimes you just need someone who looks at the situation a little differently.

This piece was written by Ensar Ari, working as an IT Engineer at Pegamento.

Nini Heerings-Chief Happiness Officer Pegamento

Nini Heerings

Chief Happiness Officer

“You get to know someone better by playing for an hour than by talking for a year.”

This quote from Plato is totally hitting home for me. That’s why I like to connect people through play. Because while playing, you are totally on, all your senses at work.
In my great role as Chief Happiness Officer, I want to do that by connecting colleagues with each other and with the organization. In a creative and playful way that suits Pegamento.

When I’m not at work, I also enjoy connecting people. I do this by organizing The Playground, where adults play games you used to play in the schoolyard, gymnasium or neighborhood playground. The pure feeling of fun, total relaxation and no thoughts of anything but playing. That feeling is the goal.

This piece was written by Nini, working as Chief Happiness Officer at Pegamento.

Ger Koedam-Communication & Marketing Pegamento

Ger Koedam

Marketing & Communications

How can I help you? That’s pretty much the first question I ask when talking to people who are curious about our services. In such a conversation, the use of senses is very important. Because not everyone is the same. One person thinks in images, while for another words are important or how something feels. For me, sight and hearing are the most beautiful senses, because both eyes and ears absorb information and can convey or process emotions.

Why hearing? Because listening is essential in contact. And it’s the key to unlocking valuable insights.

I developed this skill early on. As a child, I enjoyed radio plays on the radio, bringing the stories to life in my head.

Pim Ritmijer-Software developer Pegamento

Pim Ritmeijer

Software Developer

Programming is more than just “code knocking. For me, listening to what the customer wants and visualizing that is an important part of software development.

Actively listening to a customer to understand the customer’s full story is crucial before building a solution. When you understand a customer’s story, you can think together about a solution that truly helps the customer.

Visualizing solutions is the next step for me. What will be the route we will climb to get to a solution? What challenges are we going to face to get to the top?

Like climbing, good preparation is valuable. Even though you can’t prepare for everything, preparation helps make the application fit the client’s needs as well as possible.

What a beautiful and fascinating profession programming is.

This piece was written by Pim Ritmeijer, working as a Software Developer at Pegamento.

Denise Verhoef-Software developer Pegamento

Denise Verhoef

Software Developer

Hearing is something you do a lot of as a programmer but also thinking, for example, when you are tasked with putting together a customer need. If the customer wants a function for his application, it is important that as a programmer you think carefully about which functions are functional and which functions are not. In this way, you will put together the most functional application possible and the customer will have a good end product. Turning needs into code into functionality is something I find interesting.

I am currently doing an internship at Pegamento and studying Software Developer. I get a lot of information that you have to process and apply. The nice thing about this is that you can learn new things but also that you can experience how it works in real business. I started this training last year and knew nothing about programming beforehand. Now I can find my own way with programming and I enjoy working with it. That you can get from a blank page to a functional application through code is cool!

This piece was written by Denise Verhoef, working as a Software Developer intern at Pegamento.

Remco Pabst-Business consultant Pegamento

Remco Pabst

Computer Vision & AI Lead

Using innovative software technology for people or business to make “things” easier and smarter is really a driving force. That’s why the connection between the senses appeals to me the most. Our brains connect the senses just like a business process connects people, systems (data) and logic. They register and trigger an action, exactly how it should be in an optimal workflow. Very cool what is already possible today when we add a lot of computational power to that as well.

Hearing also means a lot. Not because I like to listen to Jazz, Soul, Deep House or Focus-like music every day AND have to be able to listen well to interpret a wish or pain point, but more because not everyone can have all the senses at their disposal. Think of him or her with a visual impairment. The fact that in close cooperation we were able to apply AI, TTS/STT technology (which is still in development) for this often underserved group of people in today’s digital world and to improve the interaction and experience with it gives me a lot of energy and meaning to what I try to do with technology; create value.

This piece was written by Remco, working as a Business Consultant at Pegamento.

Thomas de Wolf-Vision Engineer Pegamento

Thomas de Wolf

R&D Director

Once when I had to choose which study I was going to do, I had a hard time making that choice. I was interested in engineering, but what I most wanted to do was just work with a team toward a common goal.

To this day, that is still what I love doing most. The technology has become image recognition and the team the computer vision department of Pegamento. So it’s logical that in terms of sense, I end up with “seeing. By using our image recognition solutions to see things in the real world, our entire team solves relevant problems for our customers. And because of the variation in customers, the places where our solutions end up are never the same. For example, one moment I am in the control room of a bridge and the next day I am on a production line for sandwiches or between the fences of a TBS clinic.

This piece was written by Thomas de Wolf, working as a Computer Vision & AI Lead at Pegamento.

Rob Roode-Research Development

Rob Roode

Research & Development

Recognizing and automating patterns. Tasks we are constantly working on when implementing our robots at Pegamento. My 2 Drentsche Patrijshonden are hunting dogs and certainly not robots. The hunting instinct and intuition is basically in their genes. Continuing to offer new forms of training has taught them to recognize and act independently in hunting situations. Even “unsupervised,” even if I’m not around.

But when you try to teach a brain something, it also starts to see things you don’t expect. Dogs pick up on the slightest deviation in your voice or directions. To start recognizing that and correcting it again is perhaps the most complex challenge. But in our work, for the wonderful clients for whom we get to work, it often yields the most beautiful new insights!

This piece was written by Rob, founder of Pegamento and in charge of Marketing and R&D.

Serge Poppes-CEO Pegamento

Serge Poppes

CEO

Feeling. That’s the best thing Pegamento stands for. Feeling for technology in the broadest sense of the word. Not only feeling for the exciting stuff like AI, but also for the basics of communication.

The very best part of my job is selling, listening, translating and thinking about what really matters. We bring the digital transformation with a great team!
The diversity of our team, how sharp we are, but especially the wonderful things we get to make makes me feel extremely good. Hence, I intuitively chose the sense of “feeling.

Feeling gives life and differentiation!