There is no such thing as the best AI model. But there is the best model for your application.

Every time a new language model is introduced, the same thing happens. In no time at all, benchmarks, rankings, and comparisons start appearing. One model is better at reasoning, another scores higher in programming, and a third is cheaper or faster. And then the almost inevitable debate arises: which AI model is actually the best? […]

A job opening doesn’t fill the gap

When the customer service department gets too busy, the first instinct is almost always the same. A job opening is posted, someone is hired, and six months later, the queue is full again. This happens so often that it’s worth taking a closer look to see where the problem actually lies. Anyone who works in […]