Sovereignty is more than just a check box
Sovereignty has recently appeared on almost every government agenda. Questions about where data is stored, which jurisdiction it falls under, and who can access it in extreme cases are finally being asked out loud. However, in the projects we see, the answer often stops at simply checking off a list. It usually goes like this. […]
Which security requirements are important when replacing a contact center system?
Security requirements for a contact center system change: encryption, GDPR obligations, and supplier assessment explained.
How to avoid vendor lock-in with new contact center software?
Want to prevent vendor lock-in with contact center software? Discover open platforms, smart contract clauses, and migration strategies.
Who is responsible for outages when telephony and contact center software come from different vendors?
Who is responsible during outages if telephony and contact center software come from different vendors? Read it here.
Genesys Engage is approaching its end date. How well prepared is your organization?
December 31, 2028, is a significant date for organizations still working with Genesys Engage on-premises. From that moment on, Genesys will cease regular support for this platform. That may still sound far off, but for organizations heavily dependent on their contact center environment, it is wise to start looking ahead now. Because migrating to a […]
How do you plan a contact center migration while preserving phone numbers, queues, and CRM integrations?
Contact center migration without loss of accessibility: how to preserve numbers, queues, and CRM integrations.
How do you prevent reports from changing or disappearing after a contact center migration?
How to prevent reports from disappearing after a contact center migration, including validation and KPI mapping.
How do you prevent call history from being lost during a contact center migration?
Preserving call history during a contact center migration requires more than just good technology. Discover how.
How do you prevent employees from temporarily having to work in dual contact center systems?
This is how you prevent employees from working in two contact center systems during a migration. Read how.
How do you build a roadmap for contact center renewal without disrupting existing CRM integrations?
Contact center renewal without CRM disruptions requires a phased approach. Discover how to handle it.