August 2026 is fast approaching: Will your AI-powered customer interactions comply with the law by then?
Many organizations are now experimenting with AI in customer service. Voicebots answer questions, AI agents schedule appointments, and smart assistants support or replace parts of the customer service process. The benefits are clear: lower costs, better accessibility, and faster service. But while most of the attention is focused on the possibilities of AI, many organizations […]
Which KPIs do you use to increase customer retention?
Find out which KPIs can predict customer churn early on and truly increase customer retention.
How can you effectively measure NPS after a customer interaction?
Increase your NPS response rate with the right timing, channel selection, and follow-up after every customer interaction.
Why Is Your NPS Dropping—and What Can You Do About It?
Is your NPS dropping? Discover the most common causes and concrete steps to systematically improve the customer experience.
How do you implement CES step by step in your organization?
Discover how the Customer Effort Score identifies and resolves friction in customer interactions.
What is the difference between relational NPS and transactional NPS?
Relational or transactional NPS? Find out which method truly makes your customer loyalty measurable.
What do you report to management regarding customer service KPIs?
Which customer service KPIs do you report to management? From selection to presentation—including ROI metrics.
CADA Explained Simply: Europe Wants to Know Who Controls Our Cloud and AI
Cloud and AI have long since ceased to be merely “IT topics.” They form the foundation of digital services, customer engagement, healthcare, government, financial processes, security, logistics, and, increasingly, business operations. But behind every AI application and every cloud service lies a practical question: where is it hosted, who manages it, what laws apply to […]
How can you use AI to analyze customer feedback at scale?
AI analyzes thousands of customer responses in minutes — discover how to turn feedback into smart improvements.
Why isn’t NPS alone enough, and how do you combine it with open feedback?
NPS provides a score, but open-ended feedback reveals the why—find out how to combine the two for real customer insights.