Does an AI assistant replace or support employees?
AI assistants support employees by taking over routine tasks, focusing creativity and valuable activities.
How do you create support for AI assistants within your organization?
Successful AI implementation requires support through transparent communication and involving employees in the process.
What are the AI assistant trends for B2B customer service in 2026?
Agentic AI assistants transform B2B customer service in 2026 with autonomous reasoning and omnichannel integration for optimal customer experience.
How do you introduce AI assistants to your customers?
Successfully introducing AI assistants requires transparent communication, gradual implementation and trust-building with customers.
What do you look for when choosing an AI assistant for customer contact?
Discover the 5 crucial criteria for choosing an AI assistant for customer contact that really works.
How do you test an AI assistant before it goes live?
Discover essential testing methods for AI assistants before they go live. Avoid reputation damage and operational problems.
How well do AI assistants understand Dutch language and context?
AI assistants increasingly understand Dutch, but still lack cultural nuances, dialects and indirect communication. Discover their limitations.
What steps do you follow in an AI assistant implementation?
AI Assistant implementation in 6 steps: from preparation to go-live in 6-16 weeks. Discover the complete approach.
How do you train an AI assistant for your specific business processes?
Find out how to train an AI assistant for your business processes with practical steps.
150 years of telephony: from “Mr. Watson” to smart customer communications
On March 10, 1876, communication changed forever. That day, the first telephone call took place in Boston, after Alexander Graham Bell made his famous call to his assistant Watson. What began as a technical breakthrough grew into a means of communication that has been moving with the way people live, work and do business for […]