Sailing together, connecting together. Sail Amsterdam 2025 through the eyes of Pegamento
Once every five years, Amsterdam turns into a sea of masts, flags and music. Sail Amsterdam is not only a celebration for lovers of the maritime world, but also a time when people really meet. On Wednesday, August 20, 2025, Pegamento and several relations sailed through the colorful decor of historic tall ships, authentic ships […]
Can RPA replace human workers?
RPA cannot completely replace human workers, but rather enhances their capabilities by taking over repetitive tasks. This technology automates rule-based processes such as data entry and reporting, allowing employees to focus on creative work, customer contact and strategic decisions. Practice shows that RPA usually leads to job shifting rather than job loss, creating new roles and making existing ones more valuable. RPA (Robotic Process Automation) is software that automates repetitive, rule-based tasks by mimicking human actions. This technology can perform structured processes such as transferring data between systems, filling out forms and processing documents. The fundamental difference lies in […]
What does RPA licensing cost on average?
RPA licenses cost on average between €5,000 and €20,000 per robot per year, depending on the type of robot and the vendor. For attended robots (desktop assistants), you typically pay €5,000 to €15,000 annually, while unattended robots (server-based) cost €10,000 to €20,000. These prices vary widely based on functionality, scalability and the vendor chosen. In addition to license costs, you must consider implementation, training and maintenance costs that often add 50-70% to the license price. RPA licenses cost an average of €5,000 to €15,000 per year for attended robots and €10,000 to €20,000 for unattended robots. Attended robots work with employees on their desktop and […]
How is AI influencing omnichannel strategies?
AI is changing the way businesses shape omnichannel strategies by transforming fragmented customer communications into seamless, integrated experiences. It enables context retention across channels, eliminating the need for customers to repeat their stories. AI technologies such as machine learning, natural language processing and predictive analytics connect telephony, email, chat and social media into one cohesive system that predicts customer needs and personalizes in real time. AI in omnichannel context means using artificial intelligence to connect all customer contact channels into one intelligent system. It transforms fragmented communications into integrated customer experiences by using machine learning, natural language processing and predictive analytics as core components in […]
Pegamento launches updated web softphone within WorkplaceX
Pegamento introduces a completely updated version of its web softphone, now fully part of WorkplaceX, the digital workplace for smart customer contact solutions. Where previously it worked with software from an external supplier, Pegamento has now developed its own product entirely. That means: more flexibility, shorter lead times for customer requirements and seamless integration with […]
Pegamento sets world record with Fish on Wheels
A goldfish in a self-driving vehicle setting a world record? It sounds like a bizarre stunt, but that’s exactly what happened on the Italian primetime TV show Lo Show dei Record on May 15, 2025. The team behind Pegamento’s “Fish on Wheels” was invited to set a new world record: the longest distance a fish […]
AI should serve humans, not replace them
Artificial intelligence is changing customer contact at lightning speed. But according to Serge Poppes, CEO of Pegamento, the human touch should never be lost in the process. “Most AI serves humans. If we retain that realization, we can actually gain a huge amount from it,” he says in an extended conversation with presenter Richard Bordes […]
Recruit staff through social media with Sprinklr
In today’s job market, social media has become an indispensable channel for recruiting talent. With Sprinklr, the integrated platform solution for front office teams, organizations can strengthen their recruitment strategy through targeted campaigns, efficient management and in-depth analytics. In the Netherlands, as an official supplier of Sprinklr, Pegamento offers support in the implementation and optimization […]
New SBI codes are going to change a lot
A sweeping change to the Standard Business Classification (SBI), the classification system that categorizes businesses based on their economic activities, will come into effect in September 2025. The new version, SBI 2025, will incrementally replace the current 2008 classification and will affect both the Trade Register and numerous data-driven processes within organizations. Major revision after […]
How technology enhances customer experience
In an era when customer expectations are changing faster than ever and technological innovations are rapidly succeeding one another, one truth stands: customer experience is the new competitive advantage. And that starts. and ends, with the right balance between technology and humanity. Customer experience is more than a contact momentCustomer experience has long since gone […]