The use of AI at 113 Suicide Prevention: Innovation in crisis intervention
Suicide prevention is an urgent social issue that touches thousands of lives every year. In the Netherlands, 113 Suicide Prevention plays a crucial role in providing low-threshold help via telephone and chat services. The recent integration of artificial intelligence (AI) within this helpline has yielded promising opportunities. AI can be used to support social workers […]
From structured surveys to conversations: this is how AI transforms the customer experience
Customer expectations are rising rapidly. How do you capitalize on this as an organization? According to Lou Reinemann, principal analyst at IDC, the answer is clear: collect and analyze customer data more intelligently and deploy artificial intelligence (AI) to personalize and improve customer experiences. At the Sprinklr Source24 analyst conference in New York, Reinemann spoke […]
Nederland Isoleert launches online quotation generator for more efficient sales process
Nederland Isoleert, a leading player in post-insulation of homes and a subsidiary of Essent, has implemented an innovative solution to increase the efficiency of their sales process. With the goal of providing a seamless user experience to consumers, the company chose the Mendix application, developed by IT company Pegamento. The main aim of Nederland Isoleert […]
Digital service providers can do more with CSR
Pegamento sees ISO 26000 corporate social responsibility certification as exemplary for digital sector and wants to share experiences with fellow service providers Inspection institute KIWA granted Pegamento the ISO 26000 certificate, rewarding its efforts in the field of corporate social responsibility. Few purely Dutch digital service providers have yet been awarded this certificate. This is […]
Generative AI: 4 innovative opportunities for your business
ChatGPT. It’s a word you’ve probably seen passed by often on your LinkedIn timeline lately: a language model based on generative AI for generating text. This is not the only tool using this form of artificial intelligence. More and more are being added and it is also increasingly integrated into search engines, office applications and […]
Create the digital workplace for generation X, Y and Z
The modern workplace has become a dynamic environment where different generations work side by side. Generation X, Y and Z each bring unique perspectives and expectations when it comes to work. And from this combination of employees, you naturally want to get the most out of them. How do you create the best digital workplace […]
How applications of artificial intelligence grow your business
We often don’t think about it, but we are already using artificial intelligence (AI) en masse. It has already caused many technological changes in the world. We unlock our smartphones with facial recognition, increasingly chat on websites with AI-driven chatbots, use virtual assistants like Siri and leave thinking and writing to ChatGPT. You could almost […]
Why a 360-degree customer view grows your business
A good product is not enough anymore. You also need great (customer) service. And that service is not only realized by the customer service department itself, but actually goes through the entire organization: customer service, marketing, sales, finance and so on. Every contact moment makes or breaks your brand. That is why it is essential […]
The 6 customer contact trends of 2023 within contact centers
We mentioned it in the customer contact trends of 2022: customers want the best service as well as personal contact. This year that has only increased. Partly due to the crisis of recent years, consumers have raised the bar for customer service. They are more likely to switch to a competitor after just one bad […]
Pegamento even better service with ISO 9001
On November 15, 2022, Pegamento proudly received Kiwa ISO 9001 certificate. With this, Pegamento demonstrates that its processes meet international quality standards and that it attaches great value to customer desire, quality and continuous improvements. Over the past year, Pegamento has been reviewing its quality management systems and updating them where necessary to meet requirements. […]