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What impact does RPA have on long-term employment?

RPA affects long-term employment by both replacing jobs and creating new roles. While repetitive tasks disappear, positions in bot development, process analysis and change management are simultaneously created. The net effect depends on how organizations manage the transition and reposition employees to more strategic, high-value activities. RPA has a double impact on employment: it eliminates manual, repetitive tasks but simultaneously generates new jobs in technology and process management. Research shows that for every three jobs eliminated by automation, an average of two new ones are created in related fields. The actual impact is more nuanced than is often suggested. Organizations […]

How do you communicate RPA changes to employees?

Successful RPA communication to employees requires a strategic approach that builds trust and eliminates fears. It involves clear explanations of benefits, timely information and active employee involvement in the change. Open communication and participation builds support for automation that supports rather than threatens employees. Communication is the foundation for successful RPA implementation because change naturally creates resistance among employees. Without clear explanations of goals and consequences, fear, misinformation and resistance to automation arise. Good communication builds trust and helps employees understand the benefits of RPA. The psychology behind change resistance is deeply rooted in uncertainty [….]

How do you monitor RPA robot performance and optimize lead times?

Robotarm met precisiemeter boven modern kantoorbureau, prestatiedashboard op monitor op de achtergrond, zilver en blauw met amber accenten.

RPA robot performance monitoring is essential for identifying bottlenecks, optimizing lead times and maximizing process efficiency. By systematically monitoring KPIs such as lead time, error rates and availability, organizations can continuously improve their automated processes. Effective monitoring combines real-time dashboards with structured analysis to achieve operational excellence. Dutch organizations struggle daily with inefficient processes that waste valuable time and resources. Manual tasks dominate work routines, while employees drown in repetitive activities that keep them away from strategic work. This situation is made even more urgent by increasing staff shortages and rising operational costs. RPA performance monitoring is the backbone of successful process automation. Without systematic monitoring […]

What are the biggest RPA implementation challenges?

RPA implementation challenges arise because organizations underestimate how much more is involved in process automation than just installing technology. Most problems lie in legacy system integration, change management, process selection, compliance risks and lack of strategic approach. Successful RPA implementation requires thorough preparation, stakeholder engagement and phased rollout with continuous monitoring. Legacy system integration represents the biggest technical obstacle in RPA implementation. Outdated systems often lack modern APIs, limited connectivity and unstable interfaces that can disrupt RPA bots. This leads to fragile automations that frequently fail with system changes. Key technical challenges include database connectivity issues where bots cannot […]

AI is not a panacea and certainly not an excuse

AI is not a panacea

More and more companies are investing heavily in artificial intelligence, driven by the promise that AI will make them more productive and profitable. Practice is often less rosy and somehow everyone also feels the need to repeat the same mistakes without using real market knowledge. That will sound like a plea from WC duck but […]

Which industries benefit most from RPA growth?

The sectors currently benefiting most from RPA growth are healthcare & wellness, financial services, government & public sector, manufacturing & production, and retail & e-commerce. These sectors experience the greatest benefits due to their high volumes of repetitive tasks, stringent compliance requirements and acute staffing shortages that make process automation a strategic necessity. Five sectors are leading the way in RPA adoption and achieving the most significant benefits from process automation implementation. Healthcare & wellness benefits tremendously from automated claims processing and client registration, drastically reducing manual errors and giving employees more time for patient care. Financial services experience significant benefits from KYC […]

How is RPA evolving into intelligent automation?

RPA is evolving from simple, rule-based automation to intelligent systems that can learn, make decisions and adapt to changing conditions. This transformation is driven by the integration of artificial intelligence, machine learning and cognitive computing into traditional RPA platforms. The evolution enables organizations to automate more complex processes that previously required human intelligence. Traditional RPA automates simple, rule-based tasks by following pre-programmed instructions, while intelligent automation uses AI capabilities to learn, make contextual decisions and adapt to new situations without human intervention. The fundamental difference lies in adaptivity and learning capabilities. Classic RPA bots […]

What RPA innovations are coming in 2025?

RPA innovations in 2025 focus on Agentic AI, Computer Vision integration, low-code platforms and hyper automation. These technologies transform traditional process automation from executive bots to self-thinking digital assistants that make decisions independently. Dutch organizations can use them to automate more complex processes and free up employees for strategic tasks. Agentic AI represents the evolution of traditional RPA from executive bots to self-thinking digital assistants that take initiative and act independently. These agents understand context, make decisions and adapt without human intervention. Traditional RPA bots follow pre-programmed rules and workflows. Agentic AI, on the other hand, has memory, learns from experience and can assess complex situations. An Agentic […]

What is the future of RPA technology?

The future of RPA technology is moving rapidly toward intelligent automation with traditional bots evolving into self-thinking assistants. This evolution is driven by AI integration, cloud computing and the growing demand for efficiency in organizations. RPA is transforming from simple task automation to complex process optimization that can support human decision-making. RPA (Robotic Process Automation) is a technology that deploys software robots to automate repetitive, rule-based tasks without human intervention. These digital workers can input data, integrate systems and execute processes with near 100% accuracy. The current state of process automation shows a clear shift from simple task automation to intelligent process optimization. Organizations are implementing […]

What is hyperautomation and how is it different from RPA?

Hyperautomation is the next evolutionary step beyond traditional RPA, combining multiple advanced technologies such as AI, machine learning and process mining into an intelligent automation ecosystem. Where RPA is limited to performing predefined tasks, hyperautomation creates self-optimizing processes that can learn, adapt and make decisions independently. This technological advance helps organizations automate complex, end-to-end processes that previously required human intelligence. Hyperautomation combines RPA with artificial intelligence, machine learning, process mining and other cognitive technologies to create intelligent automation solutions that go beyond simple task execution. The system can process unstructured data, make complex decisions and optimize itself on […]

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Ernst Vegter-Business consultant Pegamento

Ernst Vegter

Business Consultant

Linkedin

Hospitality is one of my deepest motivations.
Not surprisingly, of course, customer service is a common thread in my career. Aspects of hospitality is being able to connect, to facilitate but mainly to make someone feel genuinely welcome. My intuition is my greatest asset to be able to put myself in the shoes of a guest. A customer is my guest.

Fed by various senses, an image forms around the client. I listen to what is being said, watch facial expressions, taste the underlying tone and get a feel for the challenge to be addressed. An image literally forms on my retina. I have to be able to see it. If I can see it, I can create it.

In this, the trick is to pursue simplicity, give the client a warm feeling that the problem is understood, receive good advice, facilitated and carefully guided to the solution. Trust, connect and unburden.

The feeling when a guest arrives at your hotel after a long tiring journey, can sit in front of the fireplace, be handed a good glass of wine and stare carefree at the fire. My guest knows it will be okay.

This piece was written by Ernst Vegter, working as a Business Consultant at Pegamento.

Ger Koedam-Communication & Marketing Pegamento

Ger Koedam

Marketing & Communications

Linkedin

How can I help you? That’s pretty much the first question I ask when talking to people who are curious about our services. In such a conversation, the use of senses is very important. Because not everyone is the same. One person thinks in images, while for another words are important or how something feels. For me, sight and hearing are the most beautiful senses, because both eyes and ears absorb information and can convey or process emotions.

Why hearing? Because listening is essential in contact. And it’s the key to unlocking valuable insights.

I developed this skill early on. As a child, I enjoyed radio plays on the radio, bringing the stories to life in my head.

Rob Roode-Research Development

Rob Roode

Research & Development

Linkedin

Recognizing and automating patterns. Tasks we are constantly working on when implementing our robots at Pegamento. My 2 Drentsche Patrijshonden are hunting dogs and certainly not robots. The hunting instinct and intuition is basically in their genes. Continuing to offer new forms of training has taught them to recognize and act independently in hunting situations. Even “unsupervised,” even if I’m not around.

But when you try to teach a brain something, it also starts to see things you don’t expect. Dogs pick up on the slightest deviation in your voice or directions. To start recognizing that and correcting it again is perhaps the most complex challenge. But in our work, for the wonderful clients for whom we get to work, it often yields the most beautiful new insights!

This piece was written by Rob, founder of Pegamento and in charge of Marketing and R&D.

Serge Poppes-CEO Pegamento

Serge Poppes

CEO

Linkedin

Feeling. That’s the best thing Pegamento stands for. Feeling for technology in the broadest sense of the word. Not only feeling for the exciting stuff like AI, but also for the basics of communication.

The very best part of my job is selling, listening, translating and thinking about what really matters. We bring the digital transformation with a great team!
The diversity of our team, how sharp we are, but especially the wonderful things we get to make makes me feel extremely good. Hence, I intuitively chose the sense of “feeling.

Feeling gives life and differentiation!

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