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What criteria determine RPA eligibility?

Klembord met checklist op modern bureau naast robotarm component en vergrootglas over werkstroomdiagram, zacht natuurlijk licht.

Discover the five essential criteria that determine whether your process is suitable for RPA automation: regular repetition, clear rules, digital input/output, high volume and stable processes. Processes that meet these conditions can deliver up to 80% cost reduction through elimination of manual errors and increased process efficiency. From invoicing to personnel administration – learn which processes give the best results and how to build a successful business case. Includes practical examples by sector and concrete ROI calculations to get started right away.

How do you identify appropriate RPA processes?

Robotarm met precisiesensor sorteert manila mappen op een lopende band in een modern Nederlands kantoor.

RPA automation succeeds only with the right process selection. Regularly recurring tasks with clear rules, digital input/output and high volume are ideal candidates. Invoice processing and data migration yield 6-18 months payback. Avoid complex processes with many exceptions – start simple for quick results. Pegamento’s Agentic AI automatically analyzes your best automation opportunities.

Which RPA processes do you automate first?

Robotarm met grijper tilt een verlichte manila map uit een rij identieke mappen op een wit bureau.

Begin your RPA journey strategically by starting with regularly recurring processes that follow clear rules and have high volumes. Think invoice processing, data entry and daily reporting. These simple processes offer quick wins that build trust and experience with RPA technology, while having lower risks and requiring shorter implementation times. By taking a phased approach, you avoid costly mistakes and create support for more complex automation projects.

How do you choose between low-code and no-code RPA?

Ontwikkelaarhand boven mechanisch toetsenbord met schroevendraaier en connector, symboliek van technische complexiteit versus eenvoud.

The choice between low-code and no-code RPA determines the success of your automation projects. Low-code offers more flexibility for complex processes but requires technical expertise, while no-code is faster to implement for simple tasks. Organizations with IT capacity and complex workflows choose low-code, companies that want to get started quickly without technical support go for no-code. This guide will help you make the right choice based on your IT expertise, process complexity and future plans.

How do SMEs get started with RPA implementation?

Ondernemer typt op mechanisch toetsenbord aan modern bureau met robotarmmodel en koffiekop in ochtendlicht.

RPA implementation for SMBs starts with choosing small, repetitive processes such as invoicing or administration. By taking a step-by-step approach, you build experience without large pre-investments. Mid-sized companies can save up to 80% time on manual processes, drastically reduce errors and keep processes running 24/7. The key to success lies in selecting the right processes, a reliable partner and realistic budgeting. With the right approach, RPA pays for itself within 6-18 months through efficiency gains.

Human contact in times of AI chatbots, how technology can enhance customer contact

AP and ACM

On October 2, 2025, the Consumer & Market Authority (ACM) and the Authority for Personal Data (AP) made a clear call: keep human contact accessible at a time when AI chatbots are increasingly the first, and sometimes only, link between organizations and their customers. De uitdaging: efficiëntie versus menselijke nabijheid Chatbots have become an integral […]

Why do SMBs choose RPA?

Compacte robotarm sorteert en stempelt zakelijke documenten op modern bureau, gouden uurtje licht, klein potplantje op de achtergrond.

SMBs are discovering RPA as a game-changer for process automation. Software robots eliminate manual tasks, reduce costs by up to 80% and free up employees for strategic activities. Without costly system replacements, RPA integrates seamlessly with existing legacy systems and delivers measurable ROI within 6-12 months. From invoice processing to order fulfillment – find out which processes deliver the most return on investment and how to start risk-free.

AI in customer service: why human employees remain indispensable

Gartner - Fortune 500

According to research and consulting firm Gartner, no Fortune 500 company will have completely agentless customer service by 2028. Despite the rapid growth of AI in customer service and far-reaching automation, the human factor remains crucial to customer experience and loyalty. Where AI is often predicted to completely replace the human customer service representative, Gartner […]

How do you calculate RPA investment payback?

Calculating the payback period for RPA seems complex, but with the right approach, you’ll gain clear insight into your investment. On average, organizations recoup their RPA costs within 6 to 18 months, with a healthy ROI of 200-400% over three years. A typical bot saves €80,000 to €200,000 per year by eliminating repetitive tasks. However, many companies underestimate hidden costs such as change management and integration challenges. Learn the step-by-step ROI calculation and find out why some projects are more expensive than expected.

How does RPA work in small organizations?

Klein robotarm sorteert kleurgecodeerde mappen op een opgeruimd bureau met planten en monitor in warm-blauw kantoorlicht.

RPA (Robotic Process Automation) transforms small organizations by automating repetitive tasks with software robots that work 24/7 without errors. These digital assistants instantly cut costs – often less than a part-time employee but with full-time productivity. Start with simple processes like invoice processing or data capture and recoup your investment within 6-12 months. Modern RPA solutions have become modular and affordable, giving smaller companies access to this technology that frees employees from tedious administration.

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Ernst Vegter-Business consultant Pegamento

Ernst Vegter

Business Consultant

Linkedin

Hospitality is one of my deepest motivations.
Not surprisingly, of course, customer service is a common thread in my career. Aspects of hospitality is being able to connect, to facilitate but mainly to make someone feel genuinely welcome. My intuition is my greatest asset to be able to put myself in the shoes of a guest. A customer is my guest.

Fed by various senses, an image forms around the client. I listen to what is being said, watch facial expressions, taste the underlying tone and get a feel for the challenge to be addressed. An image literally forms on my retina. I have to be able to see it. If I can see it, I can create it.

In this, the trick is to pursue simplicity, give the client a warm feeling that the problem is understood, receive good advice, facilitated and carefully guided to the solution. Trust, connect and unburden.

The feeling when a guest arrives at your hotel after a long tiring journey, can sit in front of the fireplace, be handed a good glass of wine and stare carefree at the fire. My guest knows it will be okay.

This piece was written by Ernst Vegter, working as a Business Consultant at Pegamento.

Ger Koedam-Communication & Marketing Pegamento

Ger Koedam

Marketing & Communications

Linkedin

How can I help you? That’s pretty much the first question I ask when talking to people who are curious about our services. In such a conversation, the use of senses is very important. Because not everyone is the same. One person thinks in images, while for another words are important or how something feels. For me, sight and hearing are the most beautiful senses, because both eyes and ears absorb information and can convey or process emotions.

Why hearing? Because listening is essential in contact. And it’s the key to unlocking valuable insights.

I developed this skill early on. As a child, I enjoyed radio plays on the radio, bringing the stories to life in my head.

Rob Roode-Research Development

Rob Roode

Research & Development

Linkedin

Recognizing and automating patterns. Tasks we are constantly working on when implementing our robots at Pegamento. My 2 Drentsche Patrijshonden are hunting dogs and certainly not robots. The hunting instinct and intuition is basically in their genes. Continuing to offer new forms of training has taught them to recognize and act independently in hunting situations. Even “unsupervised,” even if I’m not around.

But when you try to teach a brain something, it also starts to see things you don’t expect. Dogs pick up on the slightest deviation in your voice or directions. To start recognizing that and correcting it again is perhaps the most complex challenge. But in our work, for the wonderful clients for whom we get to work, it often yields the most beautiful new insights!

This piece was written by Rob, founder of Pegamento and in charge of Marketing and R&D.

Serge Poppes-CEO Pegamento

Serge Poppes

CEO

Linkedin

Feeling. That’s the best thing Pegamento stands for. Feeling for technology in the broadest sense of the word. Not only feeling for the exciting stuff like AI, but also for the basics of communication.

The very best part of my job is selling, listening, translating and thinking about what really matters. We bring the digital transformation with a great team!
The diversity of our team, how sharp we are, but especially the wonderful things we get to make makes me feel extremely good. Hence, I intuitively chose the sense of “feeling.

Feeling gives life and differentiation!

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