The power of knowledge management
Why organizations must ”do something” with knowledge management The term knowledge management is most likely one you hear often within organizations. You have to do something with it. But what? And what does the reality look like in many companies? Knowledge is often scattered throughout the organization. Why? Because it is in the heads of […]
Pegamento presents award to Sprinklr for fastest growing supplier of 2022
Pegamento congratulates partner Sprinklr on their tremendous growth over the past year compared to last year, which is why Pegamento has named them the fastest growing vendor of 2022. In the first half of 2022, Pegamento already handled 2.7 million incoming calls and 26 million contacts on social channels. In particular, contacts on social channels […]
Pegamento CEO Serge Poppes on receiving CIO Applications Europe Award
“International crowning is a mission to learn from each other” Pegamentro has recently been allowed to call itself “Top 10 Digital Process Automation Solutions provider” thanks to an international jury of CIO Applications Europe. CEO Serge Poppes sees the award primarily as a confirmation of the company’s distinctive thinking and an incentive to make customer […]
Exactly which business processes you can robotize with RPA
Robotization is a form of automation in which more and more work is performed by software robots, also called Robotic Process Automation, a computer robot. In this case, it mainly involves repetitive and boring work performed by employees. In fact, within an organization, employees often spend many hours doing this. The essence of robotization is […]
The perfect omnichannel strategy in 5 steps
The customer decides where, when and especially how they buy products and services. They browse products, do research, ask questions, compare, make purchases and return products to the channel that is most convenient for them at the time. They expect that there are multiple roads that lead to Rome, at least to your organization. And […]
AI the best solution? Back to classical image recognition
Artificial Intelligence (AI) is increasingly being used to solve automation issues. Self-learning algorithms are making it easier and easier to take specific but monotonous tasks off our hands. Despite the fact that you can use AI technologies for all kinds of problems, such as speech recognition and text recognition, it is not always the solution […]
RPA for insurers
Full digital claims processing with Pegamento Robotic Process Automation Robotic Process Automation (RPA) plays an indispensable role in claims handling. Pure profit, it turns out, for both the customer and the organization. What can robots actually do for an insurer and its customers? The RPA robot is smart software that automates repetitive, administrative operations. And […]
AI: hype or necessity?
‘Artificial intelligence is on the rise,’ is what you come across a lot online lately. AI is more in than ever. You come across it as a technical trend within B2B and B2C in all kinds of articles. Not surprisingly, in recent years the use of AI within companies has increased tremendously. In 2019, 45% […]
External calls to and from mobile and landline numbers with Microsoft Teams
A new tool for Microsoft Teams Recently, we’ve been working on a new solution: remote calling to and from mobile and landline numbers with Microsoft Teams. What exactly it is? We’ll explain that to you here. Microsoft Teams became an even more important part of the (virtual) workplace during the pandemic. We underwent a digital […]
Business Acquisition Cloud Contact
Customer contact is our passion. Through every channel available to the customer. To offer solutions in the field of telephony and contact center, Pegamento founded its subsidiary Cloud Contact BV in 2018 and acquired Adatum Telecom BV in 2019. Meanwhile, we are proud to serve 300+ customers with our proprietary solutions. Now is the time […]