New SBI codes are going to change a lot
A sweeping change to the Standard Business Classification (SBI), the classification system that categorizes businesses based on their economic activities, will come into effect in September 2025. The new version, SBI 2025, will incrementally replace the current 2008 classification and will affect both the Trade Register and numerous data-driven processes within organizations. Major revision after […]
Nederland Isoleert launches online quotation generator for more efficient sales process
Nederland Isoleert, a leading player in post-insulation of homes and a subsidiary of Essent, has implemented an innovative solution to increase the efficiency of their sales process. With the goal of providing a seamless user experience to consumers, the company chose the Mendix application, developed by IT company Pegamento. The main aim of Nederland Isoleert […]
Why a 360-degree customer view grows your business
A good product is not enough anymore. You also need great (customer) service. And that service is not only realized by the customer service department itself, but actually goes through the entire organization: customer service, marketing, sales, finance and so on. Every contact moment makes or breaks your brand. That is why it is essential […]
The 6 customer contact trends of 2023 within contact centers
We mentioned it in the customer contact trends of 2022: customers want the best service as well as personal contact. This year that has only increased. Partly due to the crisis of recent years, consumers have raised the bar for customer service. They are more likely to switch to a competitor after just one bad […]
The power of knowledge management
Why organizations must ”do something” with knowledge management The term knowledge management is most likely one you hear often within organizations. You have to do something with it. But what? And what does the reality look like in many companies? Knowledge is often scattered throughout the organization. Why? Because it is in the heads of […]
The perfect omnichannel strategy in 5 steps
The customer decides where, when and especially how they buy products and services. They browse products, do research, ask questions, compare, make purchases and return products to the channel that is most convenient for them at the time. They expect that there are multiple roads that lead to Rome, at least to your organization. And […]
5 customer contact trends within the contact center
As an organization, you want to keep up with the times and make sure that you are accessible to both your customers and other important stakeholders, such as parties you work with. Change happens very quickly these days. What is successful today may be useless tomorrow. Now is the time for the expectation of best […]
Customer contact in education
Communicating effectively to parents The days when a class full of students were presented with exactly the same lessons, content and guidance are far behind us. Nowadays, individual learning paths are used and the coach helps the student in the learning process. Whether or not in a traditional grade system or a mix of students […]