How do you scale RPA within your organization?
Scaling RPA means expanding your automation efforts from a few pilots to an organization-wide approach. It involves systematically implementing software robots that take over repetitive tasks, allowing your employees to focus on more valuable activities. Successful scaling requires a thoughtful strategy, the right preparations and a step-by-step approach that fits your organization. RPA scaling is the transition from a few isolated automation projects to a full-fledged, organization-wide automation strategy. The difference between automating a few processes and truly scaling is in the systematic approach, governance and ability to continuously identify and automate new processes. Successful scaling involves working […]
What does RPA licensing cost on average?
RPA licenses cost on average between €5,000 and €20,000 per robot per year, depending on the type of robot and the vendor. For attended robots (desktop assistants), you typically pay €5,000 to €15,000 annually, while unattended robots (server-based) cost €10,000 to €20,000. These prices vary widely based on functionality, scalability and the vendor chosen. In addition to license costs, you must consider implementation, training and maintenance costs that often add 50-70% to the license price. RPA licenses cost an average of €5,000 to €15,000 per year for attended robots and €10,000 to €20,000 for unattended robots. Attended robots work with employees on their desktop and […]
Can RPA replace human workers?
RPA cannot completely replace human workers, but rather enhances their capabilities by taking over repetitive tasks. This technology automates rule-based processes such as data entry and reporting, allowing employees to focus on creative work, customer contact and strategic decisions. Practice shows that RPA usually leads to job shifting rather than job loss, creating new roles and making existing ones more valuable. RPA (Robotic Process Automation) is software that automates repetitive, rule-based tasks by mimicking human actions. This technology can perform structured processes such as transferring data between systems, filling out forms and processing documents. The fundamental difference lies in […]
AI should serve humans, not replace them
Artificial intelligence is changing customer contact at lightning speed. But according to Serge Poppes, CEO of Pegamento, the human touch should never be lost in the process. “Most AI serves humans. If we retain that realization, we can actually gain a huge amount from it,” he says in an extended conversation with presenter Richard Bordes […]
Recruit staff through social media with Sprinklr
In today’s job market, social media has become an indispensable channel for recruiting talent. With Sprinklr, the integrated platform solution for front office teams, organizations can strengthen their recruitment strategy through targeted campaigns, efficient management and in-depth analytics. In the Netherlands, as an official supplier of Sprinklr, Pegamento offers support in the implementation and optimization […]
The use of AI at 113 Suicide Prevention: Innovation in crisis intervention
Suicide prevention is an urgent social issue that touches thousands of lives every year. In the Netherlands, 113 Suicide Prevention plays a crucial role in providing low-threshold help via telephone and chat services. The recent integration of artificial intelligence (AI) within this helpline has yielded promising opportunities. AI can be used to support social workers […]
From structured surveys to conversations: this is how AI transforms the customer experience
Customer expectations are rising rapidly. How do you capitalize on this as an organization? According to Lou Reinemann, principal analyst at IDC, the answer is clear: collect and analyze customer data more intelligently and deploy artificial intelligence (AI) to personalize and improve customer experiences. At the Sprinklr Source24 analyst conference in New York, Reinemann spoke […]
Nederland Isoleert launches online quotation generator for more efficient sales process
Nederland Isoleert, a leading player in post-insulation of homes and a subsidiary of Essent, has implemented an innovative solution to increase the efficiency of their sales process. With the goal of providing a seamless user experience to consumers, the company chose the Mendix application, developed by IT company Pegamento. The main aim of Nederland Isoleert […]
Generative AI: 4 innovative opportunities for your business
ChatGPT. It’s a word you’ve probably seen passed by often on your LinkedIn timeline lately: a language model based on generative AI for generating text. This is not the only tool using this form of artificial intelligence. More and more are being added and it is also increasingly integrated into search engines, office applications and […]
How applications of artificial intelligence grow your business
We often don’t think about it, but we are already using artificial intelligence (AI) en masse. It has already caused many technological changes in the world. We unlock our smartphones with facial recognition, increasingly chat on websites with AI-driven chatbots, use virtual assistants like Siri and leave thinking and writing to ChatGPT. You could almost […]